OATS Planning Room
Join Date: Feb 2001
Location: A PC!
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Maybe an anonymous complaints/suggestions procedure would be the way ahead.
I know that when I was a student we would suffer in silence because "if we make a fuss we will be marked" - true or not, that is the impression most students have.
OK, anonymous complaints may not help in some cases (you may actually need to know names in particular examples) and there may be some abuse of the system. However, give people the option to put their names on the form and throw the "spoilt papres" in the bin (or better still, recycle them!).
I guess I shouldn't be offering useful suggestions to the opposition, but student welfare and getting value for money are too important.
I know that when I was a student we would suffer in silence because "if we make a fuss we will be marked" - true or not, that is the impression most students have.
OK, anonymous complaints may not help in some cases (you may actually need to know names in particular examples) and there may be some abuse of the system. However, give people the option to put their names on the form and throw the "spoilt papres" in the bin (or better still, recycle them!).
I guess I shouldn't be offering useful suggestions to the opposition, but student welfare and getting value for money are too important.
Join Date: Aug 2002
Location: LHR
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Moggie ,
An anonymous customer comment / suggestion procedure is in place - a box on the wall in the main lobby . Where these
" suggestions " end up though is anyones guess .
Ultimately , the airlines are perceived as " the customer " - it has been this way for a long time & as long as the price is right they seem content . The RAF get a good deal too - just watch the management instructors bend over backwards for them
.
If BA commit to restarting the CEP scheme next May , it will be interesting to see who gets the contract - if it goes to Jerez maybe ACP will give the self-sponsored fraternity a better service ?
An anonymous customer comment / suggestion procedure is in place - a box on the wall in the main lobby . Where these
" suggestions " end up though is anyones guess .
Ultimately , the airlines are perceived as " the customer " - it has been this way for a long time & as long as the price is right they seem content . The RAF get a good deal too - just watch the management instructors bend over backwards for them
.If BA commit to restarting the CEP scheme next May , it will be interesting to see who gets the contract - if it goes to Jerez maybe ACP will give the self-sponsored fraternity a better service ?
Join Date: Feb 2002
Location: oxford
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Johnny 7, why are you being so bloody negative?
We've just said that I think that the man has a point and I'll try and do something about it, and you come up with this sort of snide comment.
Honestly, can't we ever do anything right?
We've just said that I think that the man has a point and I'll try and do something about it, and you come up with this sort of snide comment.
Honestly, can't we ever do anything right?
Join Date: Aug 2002
Location: LHR
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oxford blue ,
I'm sorry that you may have taken my remark personally - it is true that you offer a good deal of useful advice and should be commended for that .
My comments reflect the fact that as a business OAT will continue to pursue contract work such as BA , because this represents regular , predictable revenue . There exists an increasing number of customers who are dismayed at the prospect of an increased student population , having been assured that the instructor / student ratio would improve ( see thread elsewhere ) ; The new uniform is a good idea but is it necessary right now ? Accomodation for self & sponsored students is poor - this needs attention . Frankly , it's time the management stopped relying on the good name of the instructional staff & put a bit of thought ( & eventually investment ) into the infrastructure .
At the end of the day , what is needed is feedback - this was understood by dearly departed Bruce - one of a dying breed of gentleman at Oxford . If the consumer at least thinks that progress is being made in his favour then you are half way there . Comments made on this forum from both ' ob ' & 'PFD ' are well meaning but more must be seen to be done by the management to curtail the unhappy sentiments expressed by a few on these pages . OAT is an excellent institution with a rich heritage - I hope it remains so ( profitably ) .
p.s. I understand the new shirts are to be Oxford blue .
.
I'm sorry that you may have taken my remark personally - it is true that you offer a good deal of useful advice and should be commended for that .
My comments reflect the fact that as a business OAT will continue to pursue contract work such as BA , because this represents regular , predictable revenue . There exists an increasing number of customers who are dismayed at the prospect of an increased student population , having been assured that the instructor / student ratio would improve ( see thread elsewhere ) ; The new uniform is a good idea but is it necessary right now ? Accomodation for self & sponsored students is poor - this needs attention . Frankly , it's time the management stopped relying on the good name of the instructional staff & put a bit of thought ( & eventually investment ) into the infrastructure .
At the end of the day , what is needed is feedback - this was understood by dearly departed Bruce - one of a dying breed of gentleman at Oxford . If the consumer at least thinks that progress is being made in his favour then you are half way there . Comments made on this forum from both ' ob ' & 'PFD ' are well meaning but more must be seen to be done by the management to curtail the unhappy sentiments expressed by a few on these pages . OAT is an excellent institution with a rich heritage - I hope it remains so ( profitably ) .
p.s. I understand the new shirts are to be Oxford blue .
.
