Glasgow Handling
Join Date: Oct 2007
Location: Glasgow
Age: 65
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
shame but it was coming
Groundrat I totaly agree with you, PAL have been at GLA & EDI for years and the staff have been great.
Unfortunatley when the contact was up for tender PAL did not enter the bidding which made quite a few people suspicious.
It was no shock to some companies what the out come was going to be.
We hear the staff were not paid when the company folded however THS took over the handling of the wheelchairs and saved the airports and other airlines and handling companies embaressment and they have managed to take most of the staff on as well.
I think THS should be commended on doing this,unfortunatly some people are moaning because they now have to pay realistic prices for their Wheelchair passengers..who else would do that!
Unfortunatley when the contact was up for tender PAL did not enter the bidding which made quite a few people suspicious.
It was no shock to some companies what the out come was going to be.
We hear the staff were not paid when the company folded however THS took over the handling of the wheelchairs and saved the airports and other airlines and handling companies embaressment and they have managed to take most of the staff on as well.
I think THS should be commended on doing this,unfortunatly some people are moaning because they now have to pay realistic prices for their Wheelchair passengers..who else would do that!
Join Date: Dec 2007
Location: Scotland
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
"We just started our second station today at EDI with Flyglobespan, 100% on time , Morag and I are very happy."
Very happy with the near-miss with a BA RJ85 and a set of Alba steps in the first 2 weeks?
I jest, any one working with GSM needs luck to be honest.
Very happy with the near-miss with a BA RJ85 and a set of Alba steps in the first 2 weeks?
I jest, any one working with GSM needs luck to be honest.
I am generally calm in the face of bad service, but almost lost my nut at the absolute idiots BA have contracted as front-desk and handling at Glasgow, on Monday morning.
The queues at "fast bag drop" are ridiculous and the exec lounge is now staffed by three loafers who sit about chatting to each other rather than being in any way shape or form useful.
I really, really hope everyone is getting as annoyed as I am at paying a premium fare only to have to put up with such an appallingly budget service at the airport - it's doing BA no favours at all.
The queues at "fast bag drop" are ridiculous and the exec lounge is now staffed by three loafers who sit about chatting to each other rather than being in any way shape or form useful.
I really, really hope everyone is getting as annoyed as I am at paying a premium fare only to have to put up with such an appallingly budget service at the airport - it's doing BA no favours at all.
Join Date: Dec 2006
Location: EDI
Posts: 41
Likes: 0
Received 0 Likes
on
0 Posts
If Alba are only permitted to serve Flyglobespan, why is it they've handled some army ad-hocs, private flights and other misc flights in the past? ... cash-in-hand I believe. Are you hiding it?
There's no point saying Alba is dedicated to handling FGS and only FGS when there are clearly Alba employee's handling random non-FGS aircraft.
There's no point saying Alba is dedicated to handling FGS and only FGS when there are clearly Alba employee's handling random non-FGS aircraft.
Join Date: Dec 2006
Location: EDI
Posts: 41
Likes: 0
Received 0 Likes
on
0 Posts
That's Aviance staff for you 
Suppose you get what you pay for. I'm aware you're still paying the same price, I'm talking about BA paying Aviance whatever they paid them. Recently, BA announced they made huge profit.
Charging the same airfares but you get a lesser service.
Suppose you get what you pay for. I'm aware you're still paying the same price, I'm talking about BA paying Aviance whatever they paid them. Recently, BA announced they made huge profit.
Charging the same airfares but you get a lesser service.
Join Date: Feb 2007
Location: UK
Posts: 316
Likes: 0
Received 0 Likes
on
0 Posts
GGSPN
Firstly let me point out that I do not work for Alba, nor do I have any connection to any owner or employee but..
Your mail, quote:
If Alba are only permitted to serve Flyglobespan, why is it they've handled some army ad-hocs, private flights and other misc flights in the past? ... cash-in-hand I believe. Are you hiding it?
What planet are you on to think that airlines fly around paying cash for handling services? Even owners of private aircraft utilising handling companies rarely, very rarely, offer cash as a payment method. This world works on plastic, be it credit, debit or account card.
I've worked ground handling for many, many years at lots of airports handling 100's of airlines and 100,000 flights and cash, in 25 years+?; once, for an African charter who paid in crisp, fresh Dollars back in the 70's.
Firstly let me point out that I do not work for Alba, nor do I have any connection to any owner or employee but..
Your mail, quote:
If Alba are only permitted to serve Flyglobespan, why is it they've handled some army ad-hocs, private flights and other misc flights in the past? ... cash-in-hand I believe. Are you hiding it?
What planet are you on to think that airlines fly around paying cash for handling services? Even owners of private aircraft utilising handling companies rarely, very rarely, offer cash as a payment method. This world works on plastic, be it credit, debit or account card.
I've worked ground handling for many, many years at lots of airports handling 100's of airlines and 100,000 flights and cash, in 25 years+?; once, for an African charter who paid in crisp, fresh Dollars back in the 70's.
Agreed - the service is only going to be as quality as the contractual terms upon which it's based, but as said elsewhere, these people have no inclination or desire to offer decent customer service, just "do their jobs".
I've noticed a few of the ex-BA staff now involved, so they're obviously trying to improve things.
However, no matter how crap a contract BA have the handlers on, there is no excuse for anyone ever being short with me at the front desk in the exec lounge - manners and politeness should be free
I've noticed a few of the ex-BA staff now involved, so they're obviously trying to improve things.
However, no matter how crap a contract BA have the handlers on, there is no excuse for anyone ever being short with me at the front desk in the exec lounge - manners and politeness should be free
Join Date: Dec 2006
Location: EDI
Posts: 41
Likes: 0
Received 0 Likes
on
0 Posts
Groundrat, I posted that in the wrong thread. I didn't say you worked for Alba.
FYI - Alba have received cash-in-hand flights before. I know some of their staff. I don't feel like I have to convince you, but do you really find it that hard to believe?
FYI - Alba have received cash-in-hand flights before. I know some of their staff. I don't feel like I have to convince you, but do you really find it that hard to believe?
Join Date: Jun 2007
Location: ayrshire
Posts: 42
Likes: 0
Received 0 Likes
on
0 Posts
mis id
Sorry ggspn-i don't know who "groundhand"is!honest.
Nebpor,you are dead right about the Aviance staff at GLA-they don't give a hoot!Believe me,as a guy who worked in that environment for that company,as a"turn-round co-ordinator" i've been on the receiving end of their bare-faced ignorance as well.Not that i'm trying to make any excuses here but-consider this:
The BA staff in LHR and LGW had their job titles changed from "turn-round co-ordinator" to "turn-round manager" because they would have had to pay the Aviance staff at GLA,EDI,ABZ and MAN with those job titles the same wage which was around £35,000 per annum!As it is,the "TRC" gets paid the Aviance wage which is around £14500-£16000 per annum for the same job and responsibilities!Equate that with the "customer services "staff and you will see why there is such a huge difference in attitude.Its because thats all they could get to work for them on those kind of wages-little girls and ex-shelf stackers who wouldn't know what customer service was if it bit them in the a
!!But,hey BA is a business and they wanted to save money so...
.Nebpor,you are dead right about the Aviance staff at GLA-they don't give a hoot!Believe me,as a guy who worked in that environment for that company,as a"turn-round co-ordinator" i've been on the receiving end of their bare-faced ignorance as well.Not that i'm trying to make any excuses here but-consider this:
The BA staff in LHR and LGW had their job titles changed from "turn-round co-ordinator" to "turn-round manager" because they would have had to pay the Aviance staff at GLA,EDI,ABZ and MAN with those job titles the same wage which was around £35,000 per annum!As it is,the "TRC" gets paid the Aviance wage which is around £14500-£16000 per annum for the same job and responsibilities!Equate that with the "customer services "staff and you will see why there is such a huge difference in attitude.Its because thats all they could get to work for them on those kind of wages-little girls and ex-shelf stackers who wouldn't know what customer service was if it bit them in the a
!!But,hey BA is a business and they wanted to save money so...
Join Date: Jun 2007
Location: ayrshire
Posts: 42
Likes: 0
Received 0 Likes
on
0 Posts
Alba Virgin contract
Big deal-you should try going for an all year round contract.What is Virgin-13 flights?It was going to cost Aviance more than it was worth anyway after training etc so Alba are more than welcome to it!Maybe they lucky if GSM are being bought by BMI.As for the dispatcher jumping ship....well,you know what they say about frying pan into the fire
Join Date: Dec 2006
Location: SCOTLAND
Posts: 109
Likes: 0
Received 0 Likes
on
0 Posts
Frying pan fire
Hey just clicked, this guy works for aviance - bad showmanship-
I think you are the dispatcher that cocked up my departure last week? wrong paperwork and you also said you went for an interview last year with alba and got rejected.bad blood.caught out
Your covers blow Stuart!
looks like you will have to try somewhere else you sorry chap.
my FO thought it was you with the other comments.
Virgin is 18 flights this year and you lost them!
I think you are the dispatcher that cocked up my departure last week? wrong paperwork and you also said you went for an interview last year with alba and got rejected.bad blood.caught out
Your covers blow Stuart!
looks like you will have to try somewhere else you sorry chap.
my FO thought it was you with the other comments.
Virgin is 18 flights this year and you lost them!
Join Date: Jun 2007
Location: ayrshire
Posts: 42
Likes: 0
Received 0 Likes
on
0 Posts
Wrong mate!Not even close-thanks for that though!Do you work for FCA/TOM Davy?Either that or Zoom?Think apart from that,it would be BA?HAHA,sounds like Stu though-messing up the paperwork!LOL!So i got the number of flights wrong-shows how up to date i am
!Why are you getting so wound up anywayDid i do something to upset you personally or is it just that you were having a pop at me because you thought i was somebody else?
!Why are you getting so wound up anywayDid i do something to upset you personally or is it just that you were having a pop at me because you thought i was somebody else?
Join Date: Mar 2008
Location: UK
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
With regards to Aviance handling BA at various stations throughout the UK, if you check BA's Global monotoring survey which they take very seriously you will actually see that they are doing very well in terms of performance and customer service, even better than most stations where BA are still self handling. Its just a shame that many BA employees still hold a grudge and want them to fail. Its not Aviance's fault that BA paid off their staff, they should think thmeselves lucky that the contract went out to Aviance in some stations. Also the BA lounge in Glasgow was voted 3rd most friendlest staff worldwide by BA passengers and performs very well. They still have many of the ex-BA staff now working for Aviance in various departments and they work very well together. Aviance staff are paid well enough and better than most other handling agents, having spoken to ex-BA staff. You will also find that most Aviance staff are well trained and have fairly high standards in terms of customer service. Its a shame that some of the younger generation may not have high standards of customer service, but this is the case throughout any industry.
Also, Aviance did not handle Virgin Atlantic, I believe they were assisting with ground operations last summer and there was no agreed deal for this term. US Airways is also under negotiation but as yet nothing has been signed.
Also, Aviance did not handle Virgin Atlantic, I believe they were assisting with ground operations last summer and there was no agreed deal for this term. US Airways is also under negotiation but as yet nothing has been signed.
Last edited by Ground1; 13th Mar 2008 at 21:13.
Join Date: Dec 2006
Location: SCOTLAND
Posts: 109
Likes: 0
Received 0 Likes
on
0 Posts
Bad News all round at GLA
Well they may not be posting any more.
Today (and this is not an April fool) aviance sent letters at GLA, to all staff informing them there will be redundancies in all departments.
They did bite off more than they could chew..
I for one will not shed a tear as thay have had it coming for years.
Old equipment,poor station management and staff that wander around and load us up when they feel like it.
The writtings on the wall for them I`m sorry to say.
In the last month we have taken at least 16 delays.
Time to bow out Chaps.
Today (and this is not an April fool) aviance sent letters at GLA, to all staff informing them there will be redundancies in all departments.
They did bite off more than they could chew..
I for one will not shed a tear as thay have had it coming for years.
Old equipment,poor station management and staff that wander around and load us up when they feel like it.
The writtings on the wall for them I`m sorry to say.
In the last month we have taken at least 16 delays.
Time to bow out Chaps.
Join Date: Jun 2007
Location: ayrshire
Posts: 42
Likes: 0
Received 0 Likes
on
0 Posts
Guys-u r all too late!I have already told everybody who i am on this forum so i beat you all to it a long time ago.As for not posting any more,well-if thats the way it is then thats the way it is i guess...i do feel truly sorry for anyone who loses their jobs but i was lucky in getting out of it before the letters were handed out.Finished working in the airline industry as a worker who has been under valued and undermined underpaid and under appreciated.I'm sure i won't be missed at all and i personally could care less!!I have always walked my own path and been my own man and for that,lots of people at GLA hate me with a passion but seeing as you can only vent your views on this forum,then i will continue to disrespect you until you come and say something to my face.
Regardless,i did make a lot of friends and met my lovely wife so i would like to thank all those who i have known both in the ground and the air over the last four years-it honestly has been a privilege to know you all
Keep on flying
Groundrat(Stuart Harbourne/Stonelima9)signing off.
Forever.
Regardless,i did make a lot of friends and met my lovely wife so i would like to thank all those who i have known both in the ground and the air over the last four years-it honestly has been a privilege to know you all
Keep on flying
Groundrat(Stuart Harbourne/Stonelima9)signing off.
Forever.