Rude Cabin Crew
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Ok, hopefully the message to get back to the original post is clear now. If this will keep degenerating I'll have no other choice but to close the topic, which I don't really like as an idea. I explained before we all have the right to exchange ideas an opinions, but in a polite, mature and civilized manner.
Both Sick Squid and myself have said many times to play the ball and not the player, so please stick to it.
Ciao
Both Sick Squid and myself have said many times to play the ball and not the player, so please stick to it.
Ciao
Join Date: Jun 2001
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I, like 126.9, used to wonder why a lot of cabin crew on my flights seemed to be very rude or abrupt with me or my fellow pax. I have to admit that i fell under the category of passengers (perhaps through my own arrogance or from generalisations in our society) who were under the impression that cabin crew were nothing more than waitors/waitresses in the sky and deserved to be treated as such. That of course didnt mean i was always rude to them as im not particularly rude to waitors/waitresses on the ground - however there were occassions where i felt that i was spoken to in an unnecessarily abrupt manner when asked to switch off my walkman or stow my table for landing for example and therefore think that all crew were stuck up gits who are out to annoy me.
I consider myself as someone who knows a little bit about flying as I am training towards a PPL, i recently graduated with first class honours in aeronautical engineering and i was selected to train on a pilot cadetship.
However, after the unfortunate events of september 11th and the subsequent suspension of pilot training i now find myself at the back of an aircraft, wearing a rather unflattering bar jacket and trying desperately hard to serve tea and coffee without spilling it over myself and passengers around me. Having been on-line for a few months now, i can only say that my view of cabin crew and their profession has changed dramatically. The one thing that stood out for me during training was the amount of things we learn to minimise the risk of injury and death to passengers.
Yes, it is a customer service role and yes, profanity is unacceptable in the cabin (and also in the galley - sound travels surprisingly well from the back of an a/c). However, having experienced the feeling of waking up at 4am for the fourth day in a row, being on your 3rd sector with one more to go and having to politely ask for the 5th time that day for someone to sit back down and refrain from using the toilet when the seatbelt sign has come on during turbulence for their own safety, i can understand why it can be easy to let your guard slip and give an abrupt response, which is perhaps not as polite as it should be, to someone who clearly has no respect for you and your sound advice (since at the end of the day you're nothing more than just a waiter in the sky). I could give an explanation involving Newton's laws of motion that if the aircraft suddenly drops 100ft that the body will want to stay pretty much where it is and will therefore head towards the ceiling of the aircraft at the same rate at which the aircraft is descending, causing significant injury - but that shouldnt be required and may do more harm than good. Of course i would love to explain things in detail regarding why we ask pax to do certain things at certain times to someone who genuinely wants to know (im a bit of a engi-nerd when it comes to it) but usually there just isnt time.
So it seems the moral of my protracted and somewhat pointless ramblings is that all passengers should become cabin crew! Well no, but I guess i can understand arguments from both sides. There will be times that crew are unnecessarily rude and that is unacceptable - but having now seen things from the 'other side' i can confidently say there will also be just as many passengers who are rude and also behave in an unacceptable (and sometimes stupid) manner - thats life. At the end of the day if a member of crew asks you to put your cardigan in the overhead stowage (regardless of any specific reference to cardigans from the regulatory bodies - or lack of) its more than likely that the cabin crew member is picturing that rather disturbing video from training of a mock evacuation with passengers climbing over each other in sheer panic - deciding that a cardigan strewn across the aisle will do little to help matters. Its up to the maturity of the crew to deal with the situation in the best way - and the maturity of the pax to realise that the crew are just trying to reduce the risks in what is relatively a risky business.
I consider myself as someone who knows a little bit about flying as I am training towards a PPL, i recently graduated with first class honours in aeronautical engineering and i was selected to train on a pilot cadetship.
However, after the unfortunate events of september 11th and the subsequent suspension of pilot training i now find myself at the back of an aircraft, wearing a rather unflattering bar jacket and trying desperately hard to serve tea and coffee without spilling it over myself and passengers around me. Having been on-line for a few months now, i can only say that my view of cabin crew and their profession has changed dramatically. The one thing that stood out for me during training was the amount of things we learn to minimise the risk of injury and death to passengers.
Yes, it is a customer service role and yes, profanity is unacceptable in the cabin (and also in the galley - sound travels surprisingly well from the back of an a/c). However, having experienced the feeling of waking up at 4am for the fourth day in a row, being on your 3rd sector with one more to go and having to politely ask for the 5th time that day for someone to sit back down and refrain from using the toilet when the seatbelt sign has come on during turbulence for their own safety, i can understand why it can be easy to let your guard slip and give an abrupt response, which is perhaps not as polite as it should be, to someone who clearly has no respect for you and your sound advice (since at the end of the day you're nothing more than just a waiter in the sky). I could give an explanation involving Newton's laws of motion that if the aircraft suddenly drops 100ft that the body will want to stay pretty much where it is and will therefore head towards the ceiling of the aircraft at the same rate at which the aircraft is descending, causing significant injury - but that shouldnt be required and may do more harm than good. Of course i would love to explain things in detail regarding why we ask pax to do certain things at certain times to someone who genuinely wants to know (im a bit of a engi-nerd when it comes to it) but usually there just isnt time.
So it seems the moral of my protracted and somewhat pointless ramblings is that all passengers should become cabin crew! Well no, but I guess i can understand arguments from both sides. There will be times that crew are unnecessarily rude and that is unacceptable - but having now seen things from the 'other side' i can confidently say there will also be just as many passengers who are rude and also behave in an unacceptable (and sometimes stupid) manner - thats life. At the end of the day if a member of crew asks you to put your cardigan in the overhead stowage (regardless of any specific reference to cardigans from the regulatory bodies - or lack of) its more than likely that the cabin crew member is picturing that rather disturbing video from training of a mock evacuation with passengers climbing over each other in sheer panic - deciding that a cardigan strewn across the aisle will do little to help matters. Its up to the maturity of the crew to deal with the situation in the best way - and the maturity of the pax to realise that the crew are just trying to reduce the risks in what is relatively a risky business.
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Chopper and Cargosales, don't come and tell me how to behave and what to do!
I had enough, but I am not closing the topic (as I know is what you are expecting!) but indeed will dedicate myself to edit posts not related!
I had enough, but I am not closing the topic (as I know is what you are expecting!) but indeed will dedicate myself to edit posts not related!
Last edited by Xenia; 25th Nov 2002 at 19:53.
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pls could i just say to those who are flying as customers, if you see a sad or grumpy hostie and you have patience and humanity, ask her if she's had a bad day? most of us like a natter with the passengers and it usualy breaks ice. I KNOW what you the 66.6 man mite say, we are in uniform and working and we should be the one's who should be the nice smiley people, but it mite suprise you. No regulations to say other wise.
Its amazing that a PPl has also included the process of turning pilots into Gods, get the started young?
Its amazing that a PPl has also included the process of turning pilots into Gods, get the started young?
