Career In Travel Cabin Crew 1 day course?
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Career In Travel Cabin Crew 1 day course?
Hey there,
I'm booked to go on a 1 day course at Gatwick on 17th April with career in travel -
***
- has anyone been? what was it like? worth the money?
I have heard there might be TV crews filming this day so look out for me!!!
G'StA
xxxxxxx
I'm booked to go on a 1 day course at Gatwick on 17th April with career in travel -
***
- has anyone been? what was it like? worth the money?
I have heard there might be TV crews filming this day so look out for me!!!
G'StA
xxxxxxx
Last edited by flyblue; 8th Apr 2004 at 19:44.
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I personally would never waste money on that kind of courses. You could have for free the same advice here on pprune or from a CC friend. Just try to ask around how many people come from that kind of course. I personally don't know one and we are 14.000 in my company. Keep the money!
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I agree with fly blue. Keep your money... Get advice off here. I doubt that airlines are particularly impressed with those courses anyway, after all what can you learn in one day?
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You may be interested to know that a college in Sussex runs a course which leads to a formal qualification [NVQ or such like] in cabin crew. I think it might be Horley?? what I`ve read about it, it seems interesting and is basic life skills.....but at least your getting a proper qualification.
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Thanx 4 the advice everyone...think i'll still go tho(paid now) and you do get photos taken for CV's etc.
Tiger, that course you mention is at Crawley College, i'm studying there at the moment...cabin crew course is great I recommend to anyone who is maybe a bit young / or inexperienced to apply right now for cabin crew. I should be getting several NVQ's / Spanish / First aid and other certificates.....and I've had a year of fun with wicked teachers!
Anyone want any info / contact details on this course let me know!
Tiger, that course you mention is at Crawley College, i'm studying there at the moment...cabin crew course is great I recommend to anyone who is maybe a bit young / or inexperienced to apply right now for cabin crew. I should be getting several NVQ's / Spanish / First aid and other certificates.....and I've had a year of fun with wicked teachers!
Anyone want any info / contact details on this course let me know!
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I have just spent the last 2 years flying and I didnt really find the course of any use having spent a year doing one myself, but mine was free! Most airlines didnt take an interest at interviews Good Luck
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There is an NVQ in Air Cabin Crew - and I used to teach it at Portsmouth College....on behalf of a company called Pan Aviation Training Services.
It is a very well formulated course and is run in conjunction with advice and information from major airlines such as Virgin and bmi.
However, having been CC for a very long time previous, and still flying now, I marvel at the short sightedness of the airlines out there that dont take into account anything except any previous customer service skills when recruiting new crew - when they could have people sitting on the fence that understand basic SOP's and SEP's and have been in a SIM in operational situations.... surely that should be a major PLUS particularly with the rising tide of wannabes....
Have fun on your day if its paid for - but there seems alot of people with alot of knowledge right here that could ansa your ?'s.
It is a very well formulated course and is run in conjunction with advice and information from major airlines such as Virgin and bmi.
However, having been CC for a very long time previous, and still flying now, I marvel at the short sightedness of the airlines out there that dont take into account anything except any previous customer service skills when recruiting new crew - when they could have people sitting on the fence that understand basic SOP's and SEP's and have been in a SIM in operational situations.... surely that should be a major PLUS particularly with the rising tide of wannabes....
Have fun on your day if its paid for - but there seems alot of people with alot of knowledge right here that could ansa your ?'s.
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I did travel & tourism in college then as a travel agent until I was old enough to apply for crew.
Airlines in general look for experience in customer service, a passion for the job and self-motivation to go the extra mile.
Crew on board have a higher daily involvement in customer service than SEP scenarios. Hence why the customer service experience is so important.
I have sat in on many crew interviews and SEP has not once been questioned, its always passenger servicing and customer relating, diffusing problems, service recovery, etc.
If you SEP train a person with no customer skills, they would be great in an evacuation, but put them with a customer who is annoyed that they are delayed and about to miss their meeting or daughters wedding, and you may've lost a customer.
Rather than go on a course, I personally would just increase your people facing, problem solving and customer sevice skills through a job which you enjoy, ideally related to travel or care industries. Find a job where you work both as a team and as an individual, so you go through some situations you experience from.
These courses do not necessarily help you get into an airline and as every airline is different it cannot give you an overall view of what its like to fly. I've heard of people who have run the courses who have never flown as crew.
These courses were less known of a few years back and people still got into flying without the help. I feel it is a way of making money out of people who really want to get into an airline. If thats you, all you need is that passion to succeed.
The fact you are on here shows you have a genuine interest. Use pprune to get a worldwide view of what its really like, feel free to ask any questions on here or PM us. You will get a bigger picture! (Speaking of pictures, please only put your photo on your CV if it is requested!)
I of course do not know all the courses out there so please forgive me if any of you have gone on to become crew and have found it helped.
Best of luck, hope to see you in the sky soon !!
Six
Airlines in general look for experience in customer service, a passion for the job and self-motivation to go the extra mile.
Crew on board have a higher daily involvement in customer service than SEP scenarios. Hence why the customer service experience is so important.
I have sat in on many crew interviews and SEP has not once been questioned, its always passenger servicing and customer relating, diffusing problems, service recovery, etc.
If you SEP train a person with no customer skills, they would be great in an evacuation, but put them with a customer who is annoyed that they are delayed and about to miss their meeting or daughters wedding, and you may've lost a customer.
Rather than go on a course, I personally would just increase your people facing, problem solving and customer sevice skills through a job which you enjoy, ideally related to travel or care industries. Find a job where you work both as a team and as an individual, so you go through some situations you experience from.
These courses do not necessarily help you get into an airline and as every airline is different it cannot give you an overall view of what its like to fly. I've heard of people who have run the courses who have never flown as crew.
These courses were less known of a few years back and people still got into flying without the help. I feel it is a way of making money out of people who really want to get into an airline. If thats you, all you need is that passion to succeed.
The fact you are on here shows you have a genuine interest. Use pprune to get a worldwide view of what its really like, feel free to ask any questions on here or PM us. You will get a bigger picture! (Speaking of pictures, please only put your photo on your CV if it is requested!)
I of course do not know all the courses out there so please forgive me if any of you have gone on to become crew and have found it helped.
Best of luck, hope to see you in the sky soon !!
Six
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Not just customer service positions, but positions which involve dealing with people. Nurses and teachers both make fantastic flight attendants.
With these courses you tend to get told to dress certain ways at interviews, you get a lot of interview questions and tend to script your answers and sadly a lot of people walk into the room thinking they are better then other applicants and it shows.
Scripted answers or telling interviewing what they want to hear will get you no-where, interviewers are use to it and see it all the time. Dressing in a similiar way to the airlines uniform will give you no more advantage then someone who turns up in any other sort of suit.
It's always good to research the company (most airline interviews involve a quiz about the airline at sometime or another), dress professionally, research the interview process of the airline (so you know what to expect), come prepared (with all the correct documents etc), know you are being watched from the second you walk into the building until the second you leave (not just while you are actually being interviewed), answer all questions honestly (show your true personality and experience) and interact in a normal way with other applicants and interviewers (don't go over the top and don't be completly silent).
Preperation courses, whilst usually expensive don't seem to have any major advantage to the applicant, apart from possibly increasing their self confidence. While a lot claim they have a "90% success rate" etc, in realist, those 90% of applicants would have gotten into the industry anyway because that was their ambition and it was what they have planned their career around.
In reality you'd be better off spending $200 and flying on the airline you're applying for to see how they operate, spend $300 on a decent suit, spend $5 on the internet to research the company and showing the airline you're true personality, not a scripted one, thats priceless.
With these courses you tend to get told to dress certain ways at interviews, you get a lot of interview questions and tend to script your answers and sadly a lot of people walk into the room thinking they are better then other applicants and it shows.
Scripted answers or telling interviewing what they want to hear will get you no-where, interviewers are use to it and see it all the time. Dressing in a similiar way to the airlines uniform will give you no more advantage then someone who turns up in any other sort of suit.
It's always good to research the company (most airline interviews involve a quiz about the airline at sometime or another), dress professionally, research the interview process of the airline (so you know what to expect), come prepared (with all the correct documents etc), know you are being watched from the second you walk into the building until the second you leave (not just while you are actually being interviewed), answer all questions honestly (show your true personality and experience) and interact in a normal way with other applicants and interviewers (don't go over the top and don't be completly silent).
Preperation courses, whilst usually expensive don't seem to have any major advantage to the applicant, apart from possibly increasing their self confidence. While a lot claim they have a "90% success rate" etc, in realist, those 90% of applicants would have gotten into the industry anyway because that was their ambition and it was what they have planned their career around.
In reality you'd be better off spending $200 and flying on the airline you're applying for to see how they operate, spend $300 on a decent suit, spend $5 on the internet to research the company and showing the airline you're true personality, not a scripted one, thats priceless.
